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31.5.2002
GM climbs to third place in quality survey
In the latest J.D. Power and Associates Initial Quality Survey, General Motors Corp. climbed to third place, the highest ranking ever for a U.S. automaker. The survey polled more than 65,000 new car owners during their first 90 days of ownership.
General Motors Corp. announced that it was recognized as the best-performing domestic manufacturer in initial quality by J.D. Power and Associates.
GM had 12 top-three performing vehicles, including four that were ranked highest in their segments, and three GM assembly plants (Oshawa 2, Ontario; Bowling Green, Kentucky; Lansing C, Michigan) were named best in initial quality for North America, according to the J.D. Power and Associates 2002 Initial Quality StudySM.
"This is wonderful news for everyone who works at GM," said Gary L. Cowger, president of GM North America. "We're very pleased with our quality improvements in the last year, which is reflected in the performance of our vehicles and plants that earned awards."
The J.D. Power and Associates study measures the number of problems consumers experience during the first 90 days of vehicle ownership. The study results also are used by consumers when making a decision on what make and model of vehicle to purchase.
In the latest study, GM had 12 vehicles in the top three of their respective segments.
- Segment awards include the Chevrolet Malibu for entry midsize car, Buick Century for premium midsize car, Chevrolet Corvette for premium sports car and Buick LeSabre for fullsize car.
- Second-place finishers include the Oldsmobile Alero for entry midsize car, Chevrolet Monte Carlo for premium midsize car, Chevrolet S10 pickup for compact pickup (tie), Chevrolet Silverado LD for fullsize pickup and the Chevrolet Tahoe for fullsize SUV.
- Third-place finishers include the Chevrolet Prizm for compact car, Pontiac Grand Am entry midsize car and Pontiac Bonneville for fullsize car (tie).
According to J.D. Power, GM outpaced all domestic manufacturers with a 30 percent initial quality improvement over the last five years.
As Reuters English News Service published on May, 30, 2002, the following tables show automakers ranked by initial quality, according to a copy of the 2002 J.D. Power and Associates Initial Quality Survey.
The first table lists major automakers with more than one brand. The second table lists all automakers, including those with a single brand.
| Major Automakers with more than one brand | ||||
| Rank/Make |
2002
|
2001
|
2001
|
2002/2001
|
| Problems |
Problems
|
Rank
|
Difference
|
|
| 1. Toyota |
107
|
115
|
1
|
-8
|
| 2. Honda |
113
|
133
|
2
|
-20
|
| 3. General Motors |
130
|
146
|
4
|
-16
|
| 4. Daimler Chrysler |
141
|
154
|
5
|
-13
|
| 5. *Ford |
143
|
162
|
7
|
-19
|
| 6. Nissan (tie) |
152
|
145
|
3
|
+7
|
| 6. Volkswagen (tie) |
152
|
159
|
6
|
-7
|
| All Automakers | ||||
| Rank/Make |
2002
|
2001
|
2001
|
2002/2001
|
| Problems |
Problems
|
Rank
|
Difference
|
|
| 1. Toyota |
107
|
115
|
1
|
-8
|
| 2. Honda |
113
|
133
|
3
|
-20
|
| 3. BMW |
116
|
119
|
2
|
-3
|
| 4. Porsche |
122
|
140
|
4
|
-18
|
| 5. General Motors |
130
|
146
|
6
|
-16
|
| 6. Daimler Chrysler |
140
|
154
|
7
|
-13
|
| 7. Ford |
143
|
162
|
9
|
-19
|
| 8. Mitsubishi |
147
|
169
|
10
|
-22
|
| 9. Nissan (tie) |
152
|
145
|
5
|
+7
|
| 9. Volkswagen (tie) |
152
|
159
|
8
|
-7
|
| 11. Hyundai |
156
|
192
|
13
|
-36
|
| 12. Subaru |
157
|
183
|
12
|
-26
|
| 14. Suzuki |
210
|
234
|
14
|
-24
|
| 15. Kia |
212
|
267
|
15
|
-55
|
* Ford results include Mazda Motor Corp., its Japanese unit.