10.12.2002
Congratulations to the Austrian and German customer care teams

Or Happy Birthday to the Austrian and German Customer Care teams! December marks the first anniversary of the Austrian front desk team's arrival in the UK and the second birthday of the German team. Congratulations to the Austrian and German Customer Care teams! December marks milestones anniversaries for both.

Established more than two years ago, the centralized European Customer Care Center consists of a team of approx. 300 people servicing more than 20 nations at its headquarters in Luton.

This centralized team handles all queries related to GM, Opel, and Daewoo-UK from one location and in the caller's language.

From "What color is the Opel logo?" to "Can you help me with a service issue?" the team provides customer care to over 8.2 million owners and drivers of GM products.

"We answer 99% of all calls within 20 seconds and are handling up to 1000 customer contacts per day," explains Kai Rabe, leader of the German team. "On average, our German team of 51 handles more than 550 incoming calls. Together with small teams in Rüsselsheim and Kaiserslautern we handle more than 9000 pieces of correspondence a month. This includes around 3000 emails we get from Opel's website.

The Austrian team, led by Nicola Tondolo, work closely with their colleagues back in Austria, who like their German colleagues handle any high profile cases. On average the UK based Austrian team has 800 customer contacts per month.

Cooperation and professionalism among the teams both at the European Customer Care Center and locally ensure a high level of customer satisfaction and brand loyalty.